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Change of circumstances

Last Modified March 16, 2015

You must tell us straight away about any changes in circumstances that happen to you, your partner, your dependant children or any other person who lives with you. If you fail to do so you may lose out on benefit to which you are entitled to, or you may have to repay an overpayment.  

Changes you must tell us about include:

  • if you or your partner stop or start getting Income Support, Jobseeker's Allowance or any other state benefits
  • if you or your partner's state benefits, tax credits or any other income increases or decreases
  • If you or your partner start a job
  • if you or your partner's wages increase or decrease
  • if you or your partner's savings or investments increase or decrease
  • if the number of people living with you change
  • if any of your children leave school or full-time education
  • If you stop recieving Child Benefit or Child Tax Credit for a child
  • if you move home or your rent changes
  • if you have a child
  • If you or your partner start or stop work.  


This list is not exhaustive and you should tell us immediately about any other changes that you think may affect your entitlement. If in doubt about what you must tell about, please let us know straight away. It is your responsibility to ensure that the benefit office at Hertsmere know about any changes.

If you deliberately fail to tell us about a change in order to continue to receive benefit to which are not entitled to, you are breaking the law and could be prosecuted for fraud.

We will normally ask you to tell us about a change in writing and often need to see proof of what has changed. For example, if your wages have increased, we will need to see wage slips. If your rent has changed, you will need to provide us with your new tenancy agreement or a letter from your landlord. If your tax credits change, we will need to see all pages of your new tax credit award letter.

You can tell us about a change by writing to us at the address below, by visiting our offices in person, or by emailing us. Please make sure you put your name and address in the subject line of the email.


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