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Social media guidelines

Last Modified March 17, 2015

We have a number of social media accounts which we use to listen to you and share information.

In the majority of cases it is the Corporate Communications team who posts and shares information and who will be responding to you, with the help of other officers from across the council.

While we check our Facebook, Twitter, and YouTube pages regularly, if you have an enquiry that needs urgent attend you should call us on 020 8207 2277 or email customer.services@hertsmere.gov.uk.

We check our social media accounts regularly on Monday to Friday, but less so at the weekends so please be patient for a response.

Rules of the community

In line with most online communities, we reserve the right to remove any comments, without notice, that are harrassing, defamatory, abusive, threatening, obscene or offensive. The Crown Prosecution Service has issued guidelines about what it will consider when dealing with prosecutions relating to social media communications.

We also ask that you:

  • Be civil, tasteful, respectful of others’ views and refrain from swearing
  • Do not post content copied from elsewhere, for which you do not own the copyright.
  • Do not post the same message, or very similar messages, more than once (this is known as spamming and we will delete repetitive messages.)
  • Do not publicise your own or anyone else's, personal information, such as contact details.
  • Do not impersonate someone else.

It is worth remembering that everything you post on the internet exists forever. While you may consider deleting your social media accounts, the information you have published is still available for people to find.

Liking, following, sharing and retweeting

We sometimes follow or like people who provide information that is relevant to our work as a local authority or those whose information we can pass on for the benefit of our residents. We also try to lend our support to local and national campaigns, where we can.

There will also be times we'll need to like or follow an account in order to take part in conversations. Just because we like or follow someone, retweet or share their information, does not mean that we endorse them or their views.

If we do not follow, like or retweet you, please do not be offended, we are just not able to do everything.

Pre-election period or purdah

In the six-week run up to an election - local, general or European - councils have to very careful not to do or say anything that could be seen in any way to support any political party or candidate. We will continue to publish important service announcements using social media but may have to remove responses if we feel they are overtly party political.


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