Council Tax - How to pay

How to Pay

• Council Tax payers are entitled to pay their Council Tax liability by instalments. There will normally be 10 instalments - 1st April to 1st January  - but the number will reduce as we go through the year (e.g. if your account is set up in August the total liability will be divided over instalments from 1st September to 1st February). If you would like your instalments to be calculated in a different way e.g. to pay in just 2 instalments, please contact customer.services@hertsmere.gov.uk).
• The Council strongly recommends DIRECT DEBIT as the most efficient and cheapest method of paying your Council Tax. There are two instalment dates to choose from: the 1st or 15th of the month. Instalments are normally due and payable April through to January each financial year. Where instalment amounts change e.g. at the start of a new financial year, the new amounts are deducted automatically and you will be notified of the new amount. Please contact the Council Tax section if you wish to pay by this method. To download a direct debit mandate click here.
• Payment can also be made in the following ways:

ONLINE PAYMENTS: To pay online click here.

BANK: No charge will be payable by you if you pay at any branch of Barclays Bank in the HERTSMERE area, or at your own bank branch.

POST OFFICE: Please note that a charge WILL be payable by you if you pay at a post office. They will not accept payment by cheque.

PAYMENTS BY TELEPHONE: Call T: 020 8207 7575

The Council has an automated telephone payment service, for payments by debit or credit card. Lines are closed between 4.15pm and 5pm, but are available at all other times.

You can pay your bill by telephone using the following Debit/Credit cards.

• Debit Cards (no charge)
  • VISA DELTA
  • VISA ELECTRON
  • UK MAESTRO
  • SWITCH SOLO
• Credit Cards (subject to a 1.45% charge)
  • VISA
  • MASTERCARD

To make a payment, please telephone 020 8207 7575. You will be asked to provide us the following information:

• Your Council Tax reference number
• The amount you wish to pay
• Your card number
• Your card expiry date
• Your card issue number (for debit cards).

You will be given a receipt number at the end of the call (for example TELE 01999999), which is confirmation that your payment has been successfully made.