Phone options to improve service

Improvements have been made to the telephone system at the council.

Callers who are put through to customer services are now advised as to where they are in the queue. This allows callers to decide if they want to hold on or call back later if the waiting time is high.

Changes have also been made so that callers who ring with a query about council tax - a common type of call - can select from a menu of options about council tax so that their call is routed correctly more quickly.

The changes have been made with immediate effect and will be monitored to gauge effectiveness.