Our website uses cookies to function. You can read our Privacy Policy here, by continuing to use this site you agree with our Privacy Policy cookies close button

This page allows you to customise the website settings to suit your needs.

Example content

This is the example box for the style switching options. Change the settings on the left and they will show here. Once you are happy with the changes click on the 'Use these settings' button and they will be updated throughout the website.

Use these settings

Hertsmere Borough Council is committed to providing a website that is accessible to the widest possible audience, regardless of ability, capability or technology.

At Hertsmere Borough Council we also routinely checks web pages - when amendments are made to existing pages and when new pages are released - to ensure that they meet our accessibility requirements, and we do respond positively to feedback regarding the accessibility of any of our pages or services. We aim to conform to the World Wide Web Consortium's (W3C's) Web Content Accessibility Guidelines, to a double-A level. 


Using the Website

We aim to provide the most accessible experience possible for our visitors and have implemented the following accessibility features:

Keyboard Navigation

  • Logical and consistent navigation are provided for keyboard users
  • Links can be understood out of context for screen reader users
  • Links are highlighted on keyboard focus
  • Our logo links to the home page
  • Site search facilities have been implemented

Screen reader navigation

If you are using a screen reader, you should be able to navigate through the site using the following keyboard commands:

  • H to move forwards through the page headings
  • Shift + H to move backwards through the page headings
  • 1 to navigate to the next level 1 heading (or 2 for the next level 2 heading, and so on to heading 6)
  • Shift + 1 to navigate to the previous level 1 heading (same applies for headings 2-6)
  • Insert + F5 to get a list of all form controls on the page
  • Insert + F6 to get a list of all headings on the page
  • Insert + F7 to get a list of all links on the page
  • Voiceover users are


  • Images have descriptive alternative text
  • Decorative and spacer images have null alternative text

Changing the colour of the display

Change the colour of the display on this website. Changes will be saved for your future visits.

Changing text size, fonts

You can use the controls in your browser to change the size of the text.

For example, to override website font settings in Internet Explorer:

  • Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer
  • Click the Tools button, and then click Internet Options
  • Click the General tab, and then click Accessibility
  • Select the Ignore font styles specified on web pages, and Ignore font sizes specified on web pages check boxes, and then click OK twice


  • Form fields contain the appropriate text labels, fieldsets, legends and captions
  • Forms have accessible error handling which are marked with an asterisk for mandatory fields


  • Media player is accessible and includes closed-captions
  • Audio and video has been set not to play automatically

Links, new windows and layers

Links to pages and other websites will open in the same window unless otherwise stated within the link text or before a list of links. Some links may also open in a new layer, like a pop up, on top of the page you are viewing.

For example:

Within the link text:

Digital Accessibility Centre (opens in a new window)

The text (opens in a new window) will be hidden of screen for screen reader users.

Before a list of links:

Links to downloadable documents and files will open in a new window to avoid conflicting with assistive technologies.  These links will use the following format:

Filename (File Type, File Size)

For example:  Application Form (PDF, 1.7 MB)

You can open links in a new window by using the keyboard shortcut Shift+Enter (Internet Explorer for PC and Firefox for PC and Mac).

Please note:The keyboard shortcut for opening links in a new window may be different depending on the browser and operating system.

Accessibility Guidelines

This site has been developed to conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.0 (WCAG 2.0). These guidelines are the internationally recognised benchmark for building accessible web sites. The Web Content Accessibility Guidelines explain how to make websites more accessible for people with disabilities. Conformity to these guidelines also makes websites more user-friendly for all people.

Accessibility Limitations

Due to certain constraints, we have had to include technologies and features that cause accessibility issues. These include:

  • Adobe PDF downloadable documents
  • Google Maps

We are making every effort to overcome these limitations by improving their accessibility and failing that, provide accessible alternatives. If you require alternative versions to our downloadable documents (such as plain text or braille), or if you experience any accessibility problems with our site, please contact us

Hertsmere Borough Councildoes not assume responsibility for third party applications.

Assistive Technologies

The following assistive technologies have found to be compatible with the site except for areas that have accessibility limitations.

  • JAWS version 17.0 Screen Reader
  • Dragon Naturally Speaking 15
  • ZoomText 9.1 Screen Magnifier

Please note:You may experience issues with older versions of these applications or other assistive technologies.  If you experience any issues, please feel free to contact us

Browser Compatibility

The site has been cross-platform and cross-browser tested and is currently compatible with modern browsers.

Please note: You may experience issues with older versions of these browsers or other web browsers. If you experience any issues, please feel free to contact us

Web Standards and Technologies

This website has been developed to conform to World Wide Web Consortium (W3C) standards for HTML (HyperText Mark-up Language) and CSS (Cascading Style Sheets).

This website is reliant upon HTML and CSS to render content. Additional technologies including JavaScript have been utilised, however, this website is not reliant on these technologies as they are used to enhance functionality. Every effort has been made to make these technologies as accessible as possible.

Contacting Us

We are always looking for ways to help people get the best experience from this website.

If there is information you think that should be included on this page, or if you experience any problem accessing the website then please feel free to contact us:

Email: Webteam@hertsmere.gov.uk


Welcome to Hertsmere Borough Council’s website.