Reporting a change in circumstances online
Please carefully read the information and instructions on the online form about reporting a change. Always make a note of the reference number you are given as you will be able to go back to the form at a later date if you cannot submit it today.
When you have completed the form, you will be asked to submit it. If there are any errors or there is information missing from the form, you will be asked to rectify this before you are allowed to submit the form.
You will be given confirmation of successfully submitting a form. If you do not receive confirmation it means that you have not successfully submitted the form and will need to go back to correct any errors on the forms.
Before starting, please make sure you have your claim number or National Insurance Number.
It is your responsibility to report changes in circumstances
When you have been awarded benefit, it is your responsibility to ensure Hertsmere has the correct information about your circumstances at all times.
You must tell us straight away about any changes in circumstances that happen to you, your partner, your dependant children or any other person who lives with you.
If you fail to do so you may lose out on benefit to which you are entitled to, or you may have to repay overpaid benefit .
Changes you must tell us about include:
- if you or your partner stop or start getting Income Support, Universal Credit, Jobseeker's Allowance, Tax Creditor any other state benefits
- if you or your partner's state benefits, tax credits, Universal Credit or any other income increases or decreases
- If you or your partner start a job
- if you or your partner's wages increase or decrease
- if you or your partner's savings or investments increase or decrease
- if the number of people living with you changes, such as a partner moving in
- if any of your children leave school or full-time education
- If you stop receiving Child Benefit or Child Tax Credit for a child
- if you move home or your rent changes
- if you have a child
- If you or your partner start or stop work
This list is not exhaustive and you should tell us immediately about any other changes that you think may affect your entitlement. If in doubt about what you must tell us about, please ask us straight away.
If you deliberately fail to tell us about a change in order to continue to receive benefit to which are not entitled to, you are breaking the law and could be prosecuted for fraud.
Benefit Review Text Messages and Emails
If you have received an email or text message from us, this is because we have had the same income in your claim for over a year. We want to make sure that we have your correct information in your claim, so that you do not receive an overpayment.
If you have had a change in circumstances, such as a change in income or household please complete the form at the top of the page.