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Fraud investigations

Last Modified July 21, 2016

From 1 May 2015 the Department for Work and Pensions (DWP) take over full responsibility for investigating all matters in relation to Housing Benefit fraud. If someone is or has in the past fraudulently claimed any state benefits, you can report this via the Department for Work and Pensions website or by calling the DWP Fraud Hotline 0800 854440 (Textphone users call 0800 328 0512).

Benefit fraud

A criminal offence can be committed when someone fails to disclose information when claiming benefits, or fails to report a change in circumstances that happens after making a claim. Some common examples of benefit fraud are:

  • Failing to declare a change of address
  • False or contrived tenancies. This relates to claims for housing benefit where there is no genuine rent liability
  • Non-declaration of partners / non-dependants / sub-tenants
  • Non-disclosure of income from any source (earnings, benefits, tax credits etc.)
  • Non-disclosure of property / capital /  savings / investments
  • Non-residency while claiming benefit

This is not a complete list.

Non-benefit fraud

Matters relating solely to Council Tax support fraud will be dealt with by the Hertfordshire Shared Anti-Fraud Service who will also be responsible for investigating all fraud matters that are not related to benefits.

If you think someone is committing fraud against one of the councils in Hertfordshire or have evidence of corruption please visit SAFS page on Herts Direct or call the SAFS team, in confidence, on 0300 123 4033.

Some common examples of non-benefit fraud are:

  • Matters relating to Council Tax Support across similar types to that for Benefit Fraud above
  • Housing Tenancy
  • Homelessness
  • Business Rates
  • Parking Permits
  • Blue Badge
  • Abuse of position
  • False invoices
  • Insurance

This is not a complete list


Please try to give as much information as possible, including the names and address of those suspected of fraud and details of what they are doing, such as names of undeclared employers or partners. If you have additional information - such as descriptions, their vehicles make, model and registration number or routines - then we have a better chance of success.

The more information you can give, the more lines of enquiry can be followed and the better chance there is of establishing the truth.

National Fraud Initiative

We are required by law to protect the public funds we administer and may share information provided to us with other bodies responsible for auditing or administering public funds. You can find out more about the National Fraud Initiative on our dedicated page.


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