Please contact us straight away.
Royal Mail’s Postcode Finder is not an official address database, it is just a list of mail delivery points (letter boxes) which they deliver to.
If your address appears on their database, but not ours, then you should contact us immediately.
All street naming and numbering applications are processed in line with current addressing standards, so as much as we will try and accommodate your request for a certain address, it may not always be possible.
Hertsmere has statutory responsibilities and powers, within the context of adoptive legislation, to provide a number or name to a property, so should you decide to use a Royal Mail issued address instead of a council one then you do so at your own risk. Not only can using an unofficial, unregistered, address affect your credit score and your right to vote, but you will be liable for any costs or damages ie changing passports and driving licences, should we be required to change your address to comply with addressing standards.
"My address is correct on the Royal Mail website, wrong on my Land Registry Official Copies and wrong on the Ordnance Survey basemap" - this is a very common problem and one we want to try and address.
If you have followed the official street naming and numbering process to register your property then you shouldn't experience any problems. However if you haven't registered your property because you didn't know you had to, or didn't like the address we issued, then you could find yourself in a spot of bother.
No other organisation has statutory responsibilities or powers to name, number, rename or renumber a property, but occasionally Royal Mail and Ordnance Survey do add addresses to their database or basemap if they see a new property while they are out on the ground, and this is where anomalies occur.
Your official address is always the one held by us, so If your address is wrong on our database, but correct on Royal Mail and/or other websites then you are probably using the wrong address.
If your address is correct on our database and not on any others (Royal Mail, Ordnance Survey and Land Registry) then we can contact them for you and get them to make the necessary amendments. Please note Google is not an address database, it is a search engine and collates its data from a number of sources, so unfortunately we are unable to assist with these queries. Please contact Google if you wish to change information
Hertsmere is responsible for creating addresses, Royal Mail are responsible for issuing postcodes. If there is an anomaly between our database and Royal Mail's, then please get in touch so we can investigate.
If you have an issue with the postcode issued by Royal Mail then you will need to report it to them.
For more information about the LLPG and the importance of addressing, please visit Geoplace
If you want to register an address, please visit our Street Naming and Numbering pages for more information and how to apply.