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Contact Us

Last Modified March 24, 2020
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020 8207 2277

Monday to Thursday 9am - 5.15pm
Friday 9am - 5pm

 A customer services advisor


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Hertsmere Borough Council
Civic Offices
Elstree Way

DX number: DX 45602 BOREHAMWOOD

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Our three offices



Civic Offices, Borehamwood

Following the latest Government advice, our reception at our Civic Offices is now closed for face to face services until further notice.

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Area offices at Bushey and Potters Bar

We are unable to offer a face to face service at Bushey and Potters Bar area offices until further notice, but will try to help you in other ways

You can



  • follow us on Twitter (@HertsmereBC)           


  • call 020 8207 2277 for further assistance or guidance


  • contact us out of hours in the event of an emergency on      0845 3000 021


Council offices

Citizens Advice Bureau

8 Rudolph Road


WD23 3DU



Council offices

Wyllyotts Centre

Darkes Lane

Potters Bar




In an emergency, outside office hours and on public holidays, you can call:
0845 300 0021 - for drainage, environmental health, housing homelessness, trees and dangerous structures or
0300 123 4040 - for highways and other Hertfordshire County Council services                  

How to get to our Civic offices, Borehamwood:

By road

Via A1 (Barnet bypass) - Turn off at the flyover by the Holiday Inn, leading onto Elstree Way. Continue over double mini-roundabout passing the Shell garage on the left. Turn right immediately after the Ibis hotel and the offices are to the left of the car park. If you carry on to the roundabout you can also access the car park from Shenley Road (follow signs to Shenley).

By rail

Get the Thameslink line to Elstree & Borehamwood Station. Turn right on exiting station access road, towards Shenley Road. Civic Offices are approximately 10 to 15 minutes walk, through the High Street, past Tesco and Elstree Studios on the right, beyond the large roundabout and on the left.

Direct bus routes

  • 107 Between Barnet and Edgware via Elstree.
  • 292 Between Colindale Asda and Borehamwood via the A1 Stirling Corner.
  • 398 Between Potters Bar - South Mimms - Borehamwood
  • 306 Between Watford - Bushey - Borehamwood

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