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Out of hours response

Last Modified May 14, 2019

Our environmental health officers provide an out of hours service for a range of environmental health issues.

Normal office hours are 9am to 5.15pm, Monday to Thursday and until 5pm on Friday. If you experience a problem outside these hours, you should contact our out of hours service.

What sort of problems do you deal with?


How do I get in touch out of hours?

Call: 0845 300 0021 

What will happen?

An operator will take the details of the problem and, if it is a matter that we can help with, it will be passed to the officer on duty. The duty officer will then contact you to give you advice and guidance over the phone.

This may include:

  • A recommendation that you contact another more appropriate agency.
  • A referral for the matter to be dealt with the next working day.
  • An arrangement to visit you.

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