Any changes to our waste and recycling service in response to challenges faced during the ongoing pandemic will be updated here.

Please respect our staff by adhering to social distancing rules. We will not tolerate any abusive behaviour towards our team. Thank you for your cooperation.

Latest updates:

16/08/2021 - We continue to experience difficulties carrying out collections due to driver shortages. Please leave your bins out for collection and we will aim to collect them as soon as we can.

04/08/2021 - Unfortunately we are experiencing difficulties carrying out collections this week due to driver shortages. Our Street Scene Services teams are working hard to complete the collections however delays are expected. If you are affected by the delays we ask that you leave your bins or items out for collection and we will endeavour to attend as soon as possible.

Please accept our apologies for any inconvenience caused.

23/07/2021 - Due to unforseen circumstances, we have been unable to operate a missed bin service this week. We are aiming to collect all missed bins from Monday 26 July. We apologise for any inconvenience caused and appreciate your patience.

21/12/2020 - Our crews continue to work hard to maintain your collections as normal.

09/10/2020 - Collections of large household items (bulky waste collections) will resume on 19 October. Bookings can be taken from Monday (12 October).

In order to protect our staff all items must be placed outside of the property at least 72 hours before the agreed collection date and photographic evidence provided. For more information please see how to book a large item collection.

30/09/2020 - There are no current plans to resume a separate collection of paper in the blue boxes. Instead, please continue to put paper in your brown bin for recycling alongside glass, cartons, plastic, cans and cardboard. For more information please see our brown bin page. If the collection of blue boxes does return you will be notified via a hook-on on your black bin.

11/05/2020 - Ten of the Household Waste Recycling Centres will re-open this week including Potters Bar. Please see the Recycling Centres webpage for further details.

03/04/2020 - The blue box collection has been suspended. All paper recycling can go in the brown bin until further notice - it will still be recycled. We will continue to collect the brown bin once a fortnight on its scheduled collection day.

24/03/20 - All Recycling Centres are now closed until further notice.

20/03/20 - The Elstree Recycling Centre in Allum Lane is closed. Please see their webpage for further details and updates. 

17/03/20 - bin collections running as usual.

For advice on health and wellbeing, visit our Coronavirus (COVID-19) Guidance page. 

Extra waste and recycling

Unfortunately, the available resources do not provide us with the ability to increase collections or collect any additional side waste.

Please continue to use your brown bin to full capacity, wash and squash bottles/cans, cut up cardboard and if unable to fit all recycling in the bin please store it until the following collection or take it to a Recycling Centre. As long as it is empty and clean (as it should be for a normal collection), recycling stored like this will not pose a problem.

Black bin waste should also be stored as cleanly as possible, i.e. wash out any non-recyclables, dirty foil, etc and use your green bin for food waste.

How you can help us

Please help keep our collection staff safe and prevent the spread of infection by:

  • Washing your hands before handling rubbish and recycling
  • Social distancing from collection workers
  • Disinfecting bin handles before and after collection

Home clear outs - what to do with items

flytipping registration check

We understand that many people are having clear outs at the moment but please don't be fooled by the 'man in a van' claiming to take your rubbish away for a good price. Always check the waste carrier register for the person/company you use. If they flytip your waste, you could be the one in trouble.

There is also no excuse for leaving excess waste around recycling banks, litter bins or outside charity shops. None of this waste will be recycled. Please hold onto your items until such time that shops/recycling centres reopen.

flytipping around recycling banks