Coronavirus - please note

From Monday 6 July our reception at the Civic Offices will be open from 9.30am to 2pm Monday to Friday for pre-booked appointments only. Please call 020 8207 2277 to make an appointment. Our area offices at Bushey and Potters Bar remain closed.

 


We are continuing to tackle the challenges presented by coronavirus and adapting our service plans to reflect the developing position. 

Contacting us


Our Customer Services Team is available 9am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.

Visit our Contact us page for more information on how to stay in contact with us, including our social media channels.

View our Covid-19 notice (PDF 441kb)

Coronavirus e-alerts

Receive email updates with information and advice during the coronavirus pandemic.

Face coverings

Service updates

Council Tax

The government has announced a Council Tax Hardship Fund to support economically vulnerable people and households. If you or your household already receive Council Tax Support then a discount of up to £150 will automatically be applied to your Council Tax bill.

Get further information on Council Tax or check your eligibility for Council Tax Support.

Housing benefit

If you claim housing benefit and your household income has changed, you can advise us of a change in circumstances using our online form.

If you are not on housing benefit and your household income has reduced, you may be entitled to receive Universal Credit from the Department of Work and Pensions.

Support for businesses

The government has announced a number of measures to support businesses during this time. To see if you qualify for extended business rates relief or a one off grant, please visit our business rates pages.

Find more information on Coronavirus Business closures, and advice for reopening your businesses.

Get further information about support available from Hertfordshire regulators for businesses diversifying or manufacturing new products during the Coronavirus pandemic.

Waste and recycling collections

Visit our bin updates page for the latest update on our waste and recycling collections.

If you are self-isolating because you think you may be suffering from coronavirus, you must put things like cleaning cloths and tissues in a plastic bag and double bag it.

After 72 hours, it can then be put in your general waste bin for collection. This is to lower the risk of the virus being passed on.

Please do not put tissues, face masks, or gloves in your recycling bins.

Please don't leave items outside charity shops at this time as they are not being collected by the shops.

Parking charges and enforcement

Car parking charges and enforcement resumed in Hertsmere in June after a period of suspension due to the coronavirus pandemic. 

Charges in all council-owned pay and display car parks, and on-street pay and display bays across the borough, if not suspended due to social distancing measures, also resumed in June. 

Parks and green spaces

Whilst we recognise that getting outside is vitally important at the present time, in the light of government guidance, we would ask that you follow the current advice around social distancing. See the Government's advice on accessing green spaces.

One public toilet in King George Recreation Ground in Bushey is open. The other toilets and those at Oakmere Park in Potters Bar remain closed as they are awaiting repairs.

All play areas, multi-use games areas and ball courts are open, except for Ripon Park and Brook Meadow Park, as they were vandalised during lockdown. We are hoping to have these repaired and reopened as soon as possible. Please remember to follow government guidelines on social distancing. 

Allum Lane Cemetery

The cemetery is open for visits every day of the week, between 9am and 5pm as of Saturday 4 July. Visitors must adhere to social distancing measures throughout and refrain from visiting graves whilst funerals are taking place in the same section. Thank you for your patience and co-operation during this difficult time. Find out more on our Allum Lane Cemetery page. 

Sports and leisure

The Venue in Borehamwood, the Wyllyotts Centre and Furzefield Leisure Centre in Potters Bar, and Bushey Grove Leisure Centre in Bushey have all now reopened with social distancing measures in place. The leisure centres are operated by InspireAll who are keeping their web pages update with latest news and with details of how to stay in touch. 

We Move, She Moves - all classes have been suspended.

Arsenal in the community - all events have been cancelled until further notice.

Pest control

We are now taking bookings for outdoor pest control visits.

Find out more on our pest control page.

Coronavirus related scams

Fraudsters are exploiting the spread of COVID-19 coronavirus to facilitate various types of fraud and cyber crime. 

Email viruses

Fraudsters are sending out coronavirus-themed phishing emails in an attempt to trick people into opening malicious attachments or revealing sensitive personal and financial details.

Tactics include fraudsters claiming to be from research organisation’s affiliated with the Centers for Disease Control and Prevention (CDC) and the World Health Organisation (WHO). They claim to be able to provide a list of coronavirus infected people in their area. To access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.

Watch out for scam messages: Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

Shopping online

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first. If you decide to go ahead with the purchase, use a credit card, as most major credit card providers insure online purchases.

For more information on how to shop online safely, please visit: Action Fraud