Coronavirus - please note

Our main reception at the Civic Offices is open Monday to Thursday from 9am till 5.15pm and until 5pm on Friday by appointment only. Please call 020 8207 2277 to book. Our area offices in Bushey and Potters Bar remain closed.


We are continuing to tackle the challenges presented by coronavirus and adapting our service plans to reflect the developing position. 

Contacting us

Our Customer Services Team is available by telephone from 9am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.

Visit our Contact us page for more information on how to stay in contact with us, including our social media channels.

View our Covid-19 notice (PDF 441kb)

Coronavirus e-alerts

Receive email updates with information and advice during the coronavirus pandemic.

Service updates

Support for businesses 

The government has announced a number of measures to support businesses during this time, including loans, tax relief and cash grants, whether your business is open or closed.

Find out more about financial support for businesses .

Waste and recycling collections

Visit our bin updates page for the latest update on our waste and recycling collections.

If you are self-isolating because you think you may be suffering from coronavirus, you must put things like cleaning cloths and tissues in a plastic bag and double bag it.

After 72 hours, it can then be put in your general waste bin for collection. This is to lower the risk of the virus being passed on.

Please do not put tissues, face masks, or gloves in your recycling bins.

Housing benefit

If you claim housing benefit and your household income has changed, you can advise us of a change in circumstances using our online form.

If you are not on housing benefit and your household income has reduced, you may be entitled to receive Universal Credit from the Department of Work and Pensions.

Council Tax

The government has announced a Council Tax Hardship Fund to support economically vulnerable people and households. If you or your household already receive Council Tax Support then a discount of up to £150 will automatically be applied to your Council Tax bill.

Get further information on Council Tax or check your eligibility for Council Tax Support.