Coronavirus - please note

Our reception at our Civic Offices along with our area offices at Bushey and Potters Bar are now all closed.


We are continuing to tackle the challenges presented by the coronavirus outbreak and adapting our service plans to reflect the developing position. 

Contacting us


Our Customer Services Team is available 9am to 5.15pm Monday to Thursday and 9am to 5pm on Friday.

Visit our Contact Us page for more information on how to stay in contact with us, including our social media channels.

Coronavirus e-alerts

Receive email updates with information and advice during the coronavirus pandemic.

Volunteering

  • There are a number of programmes under way to support local residents and organisations. Information is available if you want to
    volunteer to support those in need to the coronavirus, need help whilst self-isolating or you need help or advice.

Service updates

Council Tax

The government has announced a Council Tax Hardship Fund to support economically vulnerable people and households. If you or your household already receive Council Tax Support then a discount of up to £150 will automatically be applied to your Council Tax bill.

Get further information on Council Tax or check your eligibility for Council Tax Support.

Housing benefit

If you claim housing benefit and your household income has changed, you can advise us of a change in circumstances using our online form.

If you are not on housing benefit and your household income has reduced, you may be entitled to receive Universal Credit from the Department of Work and Pensions.

Support for businesses

The government has announced a number of measures to support businesses during this time. To see if you qualify for extended business rates relief or a one off grant, please visit our business rates pages.

Find more information on Coronavirus Business closures and Coronavirus advice to businesses.

Get further information about support available from Hertfordshire regulators for businesses diversifying or manufacturing new products during the Coronavirus pandemic.

Waste and recycling collections

Visit our bin updates page for the latest update on our waste and recycling collections.

If you are self-isolating because you think you may be suffering from coronavirus, you must: 

  • put any personal waste, such as used tissues or used cleaning materials, in a plastic rubbish bag and tie it when full
  • place this plastic bag into a second bin bag and tie it
  • store it safely and away from other people in your home for 72 hours. 

You must not put this waste out for collection or in communal bins until it has been stored safely for 72 hours. You can then dispose of waste normally. This is to lower the risk of the virus being passed on. 

Please do not put tissues, face masks, or gloves in your recycling green sacks or communal recycling bins on estates.

Please don't items outside charity shops at this time as the items are obviously not being collected by the shops.

Parking charges and enforcement

We have temporarily suspended parking charges and some of our enforcement activity. 

Parks and green spaces

Whilst we recognise that getting outside is vitally important at the present time, in the light of government guidance, we would ask that you follow the current advice around social distancing. This includes no outside exercise classes, events or social gatherings. Thank you for your cooperation. 

The public toilets in King George Recreation Ground in Bushey and Oakmere Park in Potters Bar are now closed.

Bushey Rose Garden, Clarendon Park and Mary Forsdyke Garden are now closed.

ALL play areas, multi-use games areas and ball courts have closed.

Sports and leisure

The Venue in Borehamwood, the Wyllyotts Centre and Furzefield Leisure Centre in Potters Bar, and Bushey Grove Leisure Centre in Bushey are closed until further notice. The leisure centres are operated by InspireAll who are keeping their web pages update with latest news and with details of how to stay in touch. 

We Move, She Moves - all classes have been suspended.

Arsenal in the community - all events have been cancelled until further notice.

Pest control

All pest control visits have been suspended until further notice. No new bookings are being taken.

Coronavirus related scams

Fraudsters are exploiting the spread of COVID-19 coronavirus to facilitate various types of fraud and cyber crime. 

Email viruses

Fraudsters are sending out coronavirus-themed phishing emails in an attempt to trick people into opening malicious attachments or revealing sensitive personal and financial details.

Tactics include fraudsters claiming to be from research organisation’s affiliated with the Centers for Disease Control and Prevention (CDC) and the World Health Organisation (WHO). They claim to be able to provide a list of coronavirus infected people in their area. To access this information, the victim needs to click on a link, which leads to a malicious website, or is asked to make a payment in Bitcoin.

Watch out for scam messages: Don’t click on the links or attachments in suspicious emails, and never respond to unsolicited messages and calls that ask for your personal or financial details.

Shopping online

If you’re making a purchase from a company or person you don’t know and trust, carry out some research first. If you decide to go ahead with the purchase, use a credit card, as most major credit card providers insure online purchases.

For more information on how to shop online safely, please visit: Action Fraud

Protecting your devices

Always install the latest software and app updates to protect your devices from the latest threats.