If you fail to comply with the parking restrictions, or do not obtain or purchase a ticket from the Pay & Display ticket machines, you will be served with a penalty charge notice (PCN).

Contraventions include:

  • Overstaying time-limits in short-term parking areas
  • Parking on double or single yellow lines
  • Parking in bays designated for the disabled, without displaying the required badge
  • Parking in bays designated for permit holders, without clearly displaying a valid permit
  • Parking in a resident/visitor's bay without clearly displaying a suitable voucher, ticket or permit
  • Parking in loading bays

You can see our full list of parking contraventions.

How much is the fine?

There are different levels of fine depending on the contravention.

Higher level penalty charge: £70 If paid within 14 days, this reduces to £35

Lower level penalty charge: £50 If paid within 14 days, this reduces to £25

If you do not pay and a Charge Certificate is issued, the fine increases by 50% to £105 and £75 respectively.

What should you do if you receive a PCN?

Do not ignore it otherwise it may cost you more. You need to either pay it, or contest it. Details of how to do this are on the back of the notice.

I want to contest it as I feel it has been wrongly issued.

The PCN will show the details of the alleged contravention, the date, time and location.

If you feel it was wrongly issued, or that there are mitigating circumstances, you will need to complete our online challenge form

This may result in the PCN being cancelled, or your challenge being rejected. In either case you will be informed about your rights and what happens next.

If you wish to make a challenge, you should do this straight away (within 14-days). You will then still be able to pay at the reduced rate should your challenge be turned down. If your challenge is rejected, payment must be received within 14 days to pay at the reduced rate. This period is not extended because a challenge has been made.

I want to pay my PCN

  • Online:   online payments
  • By telephone using a debit or credit card: 0300 456 0499 
  • In person: Call in to our offices (PLEASE NOTE from 1st April 2019 the maximum amount customers will be able to pay in cash on the payment kiosk will be £25)
  • By post: Cheques or postal orders made payable to Hertsmere Borough Council can be sent to Parking Services at our main address.


If you have any questions regarding Penalty Charge Notices or Parking Enforcement, email cpz@hertsmere.gov.uk or phone 020 8207 7422.

On-street - High level charges 





Parked in a restricted street during prescribed hours


Parking or loading/unloading in a restricted street where waiting and loading/unloading restrictions are in force.


Parking in a residents or shared-use parking place or zone without either clearly displaying either a valid permit or voucher or pay and display ticket issued for that place or without paying parking charge.


Parked in a permit space or zone without clearly displaying a valid permit.


Parking wholly, or partly, in a suspended bay or space.


Parking in parking place or area not designated for that class of vehicle


Parking in a loading place during restricted hours without loading.


Vehicles parked more than 50cms from the edge of the carriageway and not within a designated parking place.


Parked in a designated disabled person\'s badge place without clearly displaying a valid disabled person\'s badge in the prescribed manner.


Stopped in a restricted bus stop or stand


Stopped in a restricted area outside a school, a hospital or a fire, police or ambulance station where prohibited.


Stopped on a pedestrian crossing or crossing area marked by zigzags.


On-street - Lower level charge




Parked after expiry of paid-for time.


Parked without clearly displaying a valid pay and display ticket or voucher.


Parked with payment made to extend the stay beyond initial time.


Parked without payment of the parking charge.


Parked in a residents or shared-use parking place or zone either displaying an invalid permit or voucher or pay and display ticket, or after the expiry of paid-for time.


Re-parked in the same parking place or zone within the prescribed time period of leaving.


Not parked correctly within the markings of the bay or space.


Parked for longer than permitted.