Parking charges in our council-owned car parks and enforcement within our residential parking zones have been suspended until further notice as part of the response to the coronavirus outbreak. Double yellow lines are still being enforced to stop any dangerous parking and to keep the traffic flowing.
Please note we are not processing permit applications at this time.
If you fail to comply with the parking restrictions, or do not obtain or purchase a ticket from the Pay & Display ticket machines, you will be served with a penalty charge notice (PCN).
- Overstaying time-limits in short-term parking areas
- Parking on double or single yellow lines
- Parking in bays designated for the disabled, without displaying the required badge
- Parking in bays designated for permit holders, without clearly displaying a valid permit
- Parking in a resident/visitor's bay without clearly displaying a suitable voucher, ticket or permit
- Parking in loading bays
You can see our full list of parking contraventions (pdf, 42KB).
How much is the fine?
There are different levels of fine depending on the contravention.
Higher level penalty charge: £70 If paid within 14 days, this reduces to £35
Lower level penalty charge: £50 If paid within 14 days, this reduces to £25
If you do not pay and a Charge Certificate is issued, the fine increases by 50% to £105 and £75 respectively.
What should you do if you receive a PCN?
Do not ignore it otherwise it may cost you more. You need to either pay it, or contest it. Details of how to do this are on the back of the notice.
I want to contest it as i feel it has been wrongly issued?
The PCN will show the details of the alleged contravention, the date, time and location.
If you feel it was wrongly issued, or that there are mitigating circumstances, you will need to complete our parking penalty charge challenge form
This may result in the PCN being cancelled, or your challenge being rejected. In either case you will be informed about your rights and what happens next.
If you wish to make a challenge, you should do this straight away (within 14-days). You will then still be able to pay at the reduced rate should your challenge be turned down. If your challenge is rejected, payment must be received within 14 days to pay at the reduced rate. This period is not extended because a challenge has been made.
I want to pay my PCN
- Online: Pay your penalty charge notice
- By telephone using a debit or credit card: 0300 456 0499
- In person: Call in to our offices (PLEASE NOTE from 1 April 2019 the maximum amount customers will be able to pay in cash on the payment kiosk will be £25)
- By post: Cheques or postal orders made payable to Hertsmere Borough Council can be sent to Parking Services at our main address.
If you have any questions regarding Penalty Charge Notices or Parking Enforcement, email firstname.lastname@example.org or phone 020 8207 7422.