Important notice: Online Services Temporarily Unavailable

Our online forms and customer portal will be unavailable from 26 February due to year end processing. These services will be back on 3 March. If you need to make a claim for benefits, please email benefits@hertsmere.gov.uk with your details so we can record the date you intended to claim. We are sorry for the inconvenience and appreciate your patience.

Under Occupancy in Social Housing

Housing Benefit includes a size limit rule for working age people renting from a local authority, a registered housing association or other registered social landlords.

For more information contact:

Hertsmere Borough Council

Benefits@hertsmere.gov.uk
Telephone: 020 8207 7404

Our Benefits team are available on the phone:

Monday to Wednesday: 9:00 - 17:15

Thursday to Friday: 9:00 - 15:00

Citizens Advice Bureau:

www.citizensadvice.org.uk (opens in new tab)
Telephone: 020 8953 9961

Shelter Hertfordshire:

www.shelter.org.uk (opens in new tab)
Telephone: 0344 515 1944

Struggling to make up the shortfall in your rent? You may be entitled to a Discretionary Housing Payment - please ask about this.