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The Food Standards Agency (FSA) is the national agency responsible for food safety and hygiene across the UK. The council is responsible for regulating food hygiene in food businesses. We have a programmed inspection process for food premises to ensure hygiene standards are being maintained.
Our approach is to work with businesses to raise standards giving advice to food business operators, but at times enforcement action is required to ensure appropriate standards are maintained.
We investigate complaints from members of the public about poor conditions of hygiene in a premises, including poor hand hygiene, food handling or dirty premise's, allegations of suspected food poisoning, food contamination and certain quality issues e.g. mouldy food.
If you wish to make a complaint regarding a food business within Hertsmere you can email the Commercial Team by emailing: environmental.health@hertsmere.gov.uk
Issues regarding labelling and allergies, i.e. a lack of labelling, items being mis-sold or incomplete allergen information etc is handled by Hertfordshire Trading Standards.
We can not assist in matters regarding poor customer service or unsatisfactory meals.
The Food Hygiene Rating Scheme (FHRS) allows consumers to choose where to eat out or shop for food by giving you clear information about the hygiene standards of a business.
Following an inspection from one of our Environmental Health Officers a business will be issued with a rating from 5 to 0. The ratings can be found for all businesses online and whilst not a legal requirement in England to do so, many businesses will also display their rating in their windows.
If you suffer from a food allergen or an intolerance it is important you have the information you need to make safe food choices.
The Food Standards Agency are responsible for allergen labelling and providing guidance to consumers. You can also sign up to their Allergy Alert Service to receive notifications when they publish allergy product recalls.
It is recommended you consult with your GP as soon as possible for advice and to discuss submitting a sample for examination. Samples can show if a food-bourne illness is present, or it could show if you have a virus which can cause similar symptoms to food poisoning.
Further information on infectious diseases and food poisoning including how to report a case of suspected food poisoning can be found on our dedicated page.
The Food Standards Agency have now closed their investigation into mustard ingredients contaminated with peanuts.
Food Standards Agency - Campaigns
The FSA's Autumn/Winter Campaign is focusing on the 4 C's (Cooking, Chilling, Cleaning & Cross Contamination, use-by and best before dates, power cuts and flooding.
