Hertsmere Community Safety Partnership (CSP) treats all reports of anti-social behaviour (ASB) seriously and aims to work in partnership to resolve or reduce ASB in Hertsmere. 

How do I report anti-social behaviour?

If you are experiencing ASB now and would like police attendance please call the police’s non-emergency number 101 or 999 in an emergency.

If you would like to tell us about the ASB that you are experiencing, but don’t want a police response please complete the online reporting form

Housing Association tenants should report incidents to their landlord, as they have a duty to manage ASB within its housing stock.

How do I report a crime?

You can report crime via the non-emergency number 101 or 999 in an emergency. An emergency is when there is a risk of injury to someone or a risk of serious damage to property, or you suspect a crime is in progress or there is a serious incident, which needs immediate police attendance. 

You can also report a crime online via the Hertfordshire Constabulary.  

How can I report crime anonymously? 

You can report crime anonymously to CrimeStoppers or by calling 0800 555 111. 

How can young people report crime anonymously?

If you are a young person, you can give information anonymously via Fearless and you can access non-judgemental information and advice about crime and criminality.

How do I contact my local ward Police Constable (PC) or police community support officer?  

Hertsmere Safer Neighbourhood Team’s (SNT) are part of Hertsmere CSP. They are made up of a team of Sergeants, Police Officers and PCSOs all dedicated to their neighbourhood to serve the community.

Your PCSOs are your first port of call if you have a problem where you live or are concerned about anti-social behaviour or criminal activity in your neighbourhood.

Your Neighbourhood Police Officers deal with issues that only those with full police powers can do, for example making arrests and stopping vehicles.

If you want to get in touch with an officer, please contact:


Find out more about your SNT priorities or community meetings/events In your area:

What is the Community Trigger?

The Community Trigger gives residents and communities the right to request that agencies deal with persistent incidents of anti-social behaviour (ASB) by reviewing their case and any previous actions taken.  Long-running problems can affect a person's quality of life and reduce a community's trust in police and other agencies.

What is the criteria for the Community Trigger?

Three reports from an individual about separate incidents in six months or three individuals have separately reported similar incidents in six months.

Where the same incident has been reported to more than one agency this is classed as one incident.

Who can use the Community Trigger?

Any resident of Hertsmere can request a trigger if they feel they meet the above criteria.  In addition, someone can request one on behalf of their relative or friend should they have their consent to do so.  Anonymous requests will not be processed.

How do i access the Community Trigger?

You can raise the trigger by downloading and completing the Community Trigger Referral Form or complete the online form or call 020 8207 7801. All completed forms need to be emailed or sent to the Community Safety Intervention Officer, Hertsmere Borough Council, Civic Offices, Elstree Way, Borehamwood, Hertfordshire WD6 1WA or community.trigger@hertsmere.gov.uk and 
You can request a hard copy of the form to be sent to you by using the contact details above.

What happens next?

  • Community Trigger raised
  • Acknowledge receipt of referral in 2 working days
  • A decision will be made as to whether the criteria has been met
  • A review meeting will be held if the criteria has been met 
  • You will be notified of decision that has been made and advised of the next steps 


The trigger does not provide agencies with any additional powers to address ASB.  The trigger is to ensure that the most appropriate actions have been taken.

If the trigger criteria have been met but no further action can be taken based on the available evidence the case may be monitored at the Multi-Agency Risk Reduction Group (MARRG).

What happens if i am not satisfied with the outcome? 

Following the review, should you wish to appeal the outcome, you can do so by contacting the Chair of the Joint Agency Group (JAG) for the case to be reviewed. This has to be in writing and sent to: Community Safety Manager, Chair of the Joint Agency Group, Hertsmere Borough Council, Civic Offices, Elstree Way, Borehamwood, Hertfordshire WD6 1WA or email community.trigger@hertsmere.gov.uk and partnership.support@hertsmere.gov.uk.  

Are the details provided confidential? 

Your details will not be shared with agencies or individuals outside of the Hertsmere Community Safety Partnership (CSP) and will be stored in line with Data Protection principles.  

Does this replace existing complaints procedures? 

The trigger should not be used as a replacement for the existing complaints procedures or to make a complaint against an individual officer or agency.  The Community Trigger is a process for problem solving and finding solutions for those concerned, as well as providing a mechanism for multi-agency accountability which cannot be achieved through single agency complaints procedures.