If your bin hasn't been collected by 4pm on your collection day, please contact us. You must report it within 48 hours in order for us to arrange a return. We will not return if it is reported outside of this time - it will be collected as usual on your next scheduled collection.
Reasons for a missed collection
There may be a reason your bin hasn't been collected. If any of the following apply, then you will have to wait until your next scheduled collection and your bin will only be collected providing the problem has been corrected:
For more collection details please read our
- Bin Collection Service Rulespdf file[162KB]
(pdf.162Kb).
How to report a missed bin
If your bin has been missed and none of the above applies to your collection, please call us on 020 8207 7480, email customer.services@hertsmere.gov.uk or
You will receive a confirmation email and we will contact you within two working days.
