Aggression or abuse directed towards our staff, whether it's face-to-face, over the telephone, or by email, is taken extremely seriously.
We are committed to protecting our staff and to tackling workplace antisocial behaviour and violence. We always encourage our staff to report any instance of abuse so that we can involve the police if appropriate and seek the toughest penalties.
We understand you might feel frustrated if matters are not dealt with as you wish. You might be experiencing stress or other personal matters, but if that escalates towards aggression we will take action.
If you have an issue you would like to discuss, please contact our Customer Services team or visit our Civic Offices.
We welcome your feedback to help improve our service to you, whether you have a comment, a complaint, or want to compliment us.
Councillors are elected to represent their constituents who live in a specific location. You can raise a concern with your local councillor. Find your local councillor.