We value feedback and welcome your comments, complaints, or compliments.
You should not use our Hertsmere Borough Council customer feedback procedure to comment on or complain about matters that are dealt with by Hertfordshire County Council. For example, public roads or street lights. You can call them on 0300 123 4040.
You can report to us everyday problems, such as a missed bin, an abandoned vehicle, fly tipping, graffiti, a noise nuisance, or a food hygiene concern.
Planning consultations:
Appeal a decision:
To challenge a decision, please write to or email our relevant departments. For example:
- CPZ@hertsmere.gov.uk for a vehicle parking penalty charge notice
- Revenues@hertsmere.gov.uk for Council Tax or Business Rates, including discounts and payment exemptions
- Benefits@hertsmere.gov.uk for means-tested entitlement to Council Tax Support, or to Housing Benefit
- Homeless.Prevention@hertsmere.gov.uk for a homelessness application
- Housing.Options@hertsmere.gov.uk for a social housing register application.
Please follow the guidance in the decision letter or email we sent you.
Request information:
Write to, or email, us for information under the Data Protection Act or the Freedom of Information Act.
Make a comment, complaint, or compliment:
- using our online complaints form
- by email to customer.services@hertsmere.gov.uk
- by letter
- by phone on 020 8207 2277; or
- in-person at our Civic Offices.
You can make a complaint about a councillor.
If you make a complaint, your right to a council service will not be affected.
When you make a complaint, we will:
- deal with it quickly and fairly
- tell you what is happening with it, and do everything we can to help you
- only reveal your identity to people who need to know it
- explain our decision
- use your complaint to review and improve the way we provide services.
Please read our frequently asked questions for further information about our comments, complaints, and compliments procedures.