Waste and Recycling Collections – Bank Holiday Change

Because of the Bank Holiday on Monday 25 August, all kerbside waste and recycling collections will take place one day later than usual between Monday 25 and Friday 29 August. Collections will return to normal from Monday 1 September.

Check your collection day

Comments, Complaints and Compliments

We value feedback and welcome your comments, complaints or compliments.

You should not use the customer feedback procedure to:

If you have a complaint we will:

  • deal with it quickly and fairly
  • tell you what is happening with it and do everything we can to help you
  • only reveal your identity to people who need to know it
  • explain our decision
  • use your complaint to review and improve the way we provide services.

You can make a comment, complaint or compliment by contacting us:

Your right to a council service will not be affected if you make a complaint.

Frequently asked questions

  • If you would like further information or have any questions relating to our comments, complaints and compliments procedure, please read our frequently asked questions.