Scam text messages about parking tickets (PCN's)

Warning to Residents about scam text messages, asking you to pay a penalty charge notice (PCN parking ticket). Do not make any payments or share your bank details, we will never contact you via text message to request PCN payments. Please report it to Action Fraud online or by calling 0300 123 2040.

Comments, Complaints and Compliments

We value feedback and welcome your comments, complaints or compliments.

You should not use the customer feedback procedure to:

If you have a complaint we will:

  • deal with it quickly and fairly
  • tell you what is happening with it and do everything we can to help you
  • only reveal your identity to people who need to know it
  • explain our decision
  • use your complaint to review and improve the way we provide services.

You can make a comment, complaint or compliment by contacting us:

Your right to a council service will not be affected if you make a complaint.

Frequently asked questions

  • If you would like further information or have any questions relating to our comments, complaints and compliments procedure, please read our frequently asked questions.