Last Modified September 29, 2020
We value feedback and welcome your comments, complaints or compliments.
You should not use the customer feedback procedure to:
If you have a complaint we will:
- deal with it quickly and fairly
- tell you what is happening with it and do everything we can to help you
- only reveal your identity to people who need to know it
- explain our decision
- use your complaint to review and improve the way we provide services.
You can make a comment, complaint or compliment by contacting us:
Your right to a council service will not be affected if you make a complaint.
Frequently asked questions
If you would like further information or have any questions relating to our comments, complaints and compliments procedure please read our frequently asked questions. Alternatively you can read our customer feedback procedure.