We value feedback and welcome your comments, complaints or compliments.
You should not use the customer feedback procedure to:
- comment/complain in relation to public roads or street lighting. These are dealt with by Hertfordshire County Council.
- report
everyday problems, such as abandoned cars, fly-tipping ,missed bins,vandalism,and complaints about food - challenge a penalty charge notice
- challenge decisions issued in regards to housing register or homelessness applications
- ask for information under the Data Protection Act or Freedom of Information Act
- make a complaint about a councillor.
- respond to individual planning applications (which should be made to the designated case officer, details of whom can be found by searching for the relevant planning application on our website
- respond to Local Plan consultations (which should be made via our online Local Plan consultation portal)
If you have a complaint we will:
- deal with it quickly and fairly
- tell you what is happening with it and do everything we can to help you
- only reveal your identity to people who need to know it
- explain our decision
- use your complaint to review and improve the way we provide services.
You can make a comment, complaint or compliment by contacting us:
- using the Complaints online form
- using the
- in person at our Civic Offices and our area offices in Bushey and Potters Bar
- by phone on 020 8207 2277
- by letter; or
- by email on customer.services@hertsmere.gov.uk
Your right to a council service will not be affected if you make a complaint.
Frequently asked questions
- If you would like further information or have any questions relating to our comments, complaints and compliments procedure, please read our frequently asked questions.