A temporary fix has been put in place for customers to contact Hertsmere Borough Council during the ongoing system outage.
Customers can call 020 8207 2277 from now, where staff are on hand to deal with emergency and urgent enquiries only. Meanwhile engineers are working to resolve the issue which has temporarily disabled the council’s online services and affected access to the normal phone services.
For non-urgent issues, customers are asked to await a further update. Alternatively for information about council services please visit www.hertsmere.gov.uk
The council experienced a major system failure of its online services, which also affected phone systems at the start of yesterday.
Early investigations confirmed it was a result of a hardware fault and a replacement part has been sourced. An engineer is now on site and working to restore operations as soon as possible.
In an earlier statement, Peter Geraghty, the council’s Executive Director, said “The impact on our services has been regrettable and unavoidable and I can only apologise for the inconvenience caused to our customers, residents, staff, and partners.
“We have continued to provide updates and respond to enquiries where we can, including via our social media channels. Our Civic Offices also remain open for face-to-face enquiries.
“We will be conducting a review of the situation and will work to ensure the risk of another outage of this scale happening again is minimised.
“Thank you to everyone for their patience and cooperation during this time.”
Posted on Thursday 29th September 2022